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Leather & Lace Video Download Help


Please remember that you will receive TWO (2) emails when you purchase a downloadable video. The first will be a confirmation of your order and the second (which will follow a few hours after the first), will contain the username and password you need to access the secure location of the video. All transactions in the download area are processed manually to help prevent credit card fraud.

BEFORE PLACING A VIDEO DOWNLOAD ORDER, make sure your computer meets the minimum requirments for hardware and software. If you don't know, simply play the preview file. If it will play for you, the full video will also play. If it doesn't, DO NOT place an order.

Even though it's noted that you have 72 hours to complete your download, the secure areas are monitored diligently. If you are on a dial-up connection, we understand that 72 hours puts some pressure on you and will not allow the system to remove your access until you are finished. We do ask, however, that you make your best effort to complete the download in a timely manner.

If problems persist, download, unzip and use this media player. It was part of the original Windows NT and the precursor to Media Player. If this application won't play the video, you have serious issues with video decoder installations on your computer and there is nothing I can do to help you.


You MUST have Microsoft Windows Media 9 or higher installed for those videos encoded with Media 9. Please visit Microsoft's Media page to download.


Most, if not all, videos encoded after 5/17/2006 which includes any LL title number LL-254 or higher and any RG title number RG-098 or higher are encoded using Divx. Windows media WILL NOT download this CODEC automatically to play the video. It is necessary to visit the Divx home page at http://www.divx.com/ and download the player to view these videos. **** THIS DOWNLOAD IS FREE *** - There is no need to purchase the full version of divx. Note that it is not necessary to use the Divx player to play the video, but the installation installs the necessary files needed to view the video using Windows Media Player. Divx encoded files play on AMD, Intel and Macintosh platforms.

Many of you seem to be confused on the Divx subject and this affects Mac users more than PC users. DO NOT. . . DO NOT. . . DO NOT run the files thru any type of transcoding (converting) application to include the one that comes with Divx Pro as it will destroy the file.

WINDOWS: http://www.divx.com/divx/windows/

MACINTOSH: http://www.divx.com/divx/mac/

Another Divx specific issue is the video plays upside down and/or mirrored. Click here for instructions on correcting this issue.

Minimum System Requirements: (slower computers will work, but not very well)

Macintosh: MacOS 9 or better with a G5 or Intel Dual Core Processor
PC: Windows 2000 or better (Windows 98 can work, but I do not support it), with an Intel Pentium 4 running at 1.4Ghz, AMD or similar x86 processor.
Ram: 512MB or higher (1GB recomended)
Additional software: Windows Media 9 and/or Divx (depends on the video you buy).

In doubt if your system can play our vides files?  click on the links below to test in Windows Media 9 and Divx Pro:

Windows Media 9 Example
Divx Example

A word about compressed (ZIP'ed)video files:

If you purchase a video that comes to you with a "zip" extension (i.e. Rg-001.zip), it is compressed and you'll need something to extract it with like WinAce, WinZip, WinRAR, etc. before you'll be able to play it. All of these are available from CNET's Download.com. If the file will not unzip, repeat the download process. It's rare that a file becomes corrupt during transfer, but it does happen.

NOTE: On boh the PC and Mac platforms, it's possible that the operating system will hide the "zip" extension. If you can't open the file and the examples from above work, then it's probably a compressed file that you will need to uncompress before playing.

Other ramblings you should read:

I've had reports from users who have experience difficulty downloading files from our server while firewall applications and/or hardware is running. If you use products such as ZoneAlarm, Norton Internet Security, Windows XP firewall or use a hardware device for firewall such as those offered by Cisco and many cable/DSL router makers, please temporarily disable them. I have not yet identified the reason these devices/programs block our files, but turning them off solves the problem. Don't forget to re-enable your firewall after downloading the files.

Some users report that they do not get a message asking where to save the file.  The reason for this is that you have your browser set up to automaticaly save files to a specific area. If you don't know where that is, then do a search for it like "*.zip" files. In any case, you should be able to tell that the file is downloading since even on very fast connections, it takes several minutes to complete.

If you are having problems, check out the following images. If they don't help you with your problem, email Ken at videoken@comcast.net. Please include as much information as you can. If you cannot log into the area with the username and password information that was sent to you, please contact Greg.

IMPORTANT NOTE: All Raslingal and Leather & Lace titles are protected by international copywrite law. Transcoding, sharing, redistribution and duplication are all strictly prohibited.

This image pertains to those videos that are compressed and you have Windows XP SP2 installed:
(If you don't have service pack 2 installed, you won't get the security warning and the file should simply start downloading)

If problems persist, download, unzip and use this media player. It was part of the original Windows NT and the precursor to Media Player. If this application won't play the video, you have serious issues with video decoder installations on your computer and there is nothing I can do to help you.


No matter what video you order, you will see a page very similar to this one after entering your username and password:


After clicking on one of the links, you'll see one of the following (the system knows which page applies):

This image pertains to those videos added earlier that were not compresses: